Shipping policy
BELONG2U Shipping Policy – Safe Journeys for Little Treasures 🌍✨
Last Updated: [01.26.2024]
At BELONG2U, we handle every personalized sweater like the precious gift it is. Here’s how we ensure your little one’s custom creation arrives safely and swiftly:
📦 Processing Time
Customization Period: 3-5 business days (each sweater is hand-embroidered with care).
Dispatch Ready: Orders ship within 1 business day after personalization is complete.
*Note: Production pauses on [Insert Holidays e.g., Dec 25-Jan 1].
🚚 Domestic Shipping (US)
| Service | Cost | Delivery Time | Tracking |
|---|---|---|---|
| Standard | Free | 6-9 business days | ✅ |
| Priority | $9.99 | 4-7 business days | ✅ |
| Overnight* | $49.99 | 2 business day | ✅ |
| *Order by 12 PM PST for same-day dispatch. |
🌍 International Shipping
| Region | Carrier | Delivery Time | Fees (From) |
|---|---|---|---|
| Canada/EU | Uni/DHL Express | 5-10 days | Free |
| Australia | FedEx | 7-14 days | Free |
| Global Other | SF Express | 7-15 days | Free |
Important:
Customs/duties are the customer’s responsibility.
We declare items as "Personalized Baby Clothing – Value $[X]" to minimize fees.
🔍 Tracking Your Order
You’ll receive a tracking link via email once shipped.
No updates for 7 days? Contact us – we’ll liaise with the carrier.
⚠️ Delays & Lost Packages
While rare, we’ve got your back:
Carrier Delays: We’ll escalate after 3 business days past ETA.
Lost in Transit: File a claim with us after 15 days – we’ll reship free or refund.
💌 Special Requests?
Need hold-for-arrival timing or gift messaging? Email info@belong2u.com before ordering.