BELONG2U FAQ – Your Questions, Answered with Love ❤️

✨ Customization & Design

Q: How do I personalize a baby name sweater?
A: It’s simple! After selecting your sweater style, click "Customize Now" to:
1️⃣ Enter the name (up to 11 letters)
2️⃣ Choose font & thread color
3️⃣ Add optional icons (stars, hearts, etc.)
Need inspiration? [See our Design Gallery]

Q: Can I preview the design before ordering?
A: Absolutely! Our interactive design tool shows a real-time preview. You can edit until it’s perfect.

👶 Product & Sizing

Q: What sizes do you offer?
A: Our sweaters fit newborns to toddlers (0-60 months). Check our [Size Chart] based on baby’s age/weight.

Q: Are your fabrics safe for sensitive skin?
A: Yes! We use 100% organic cotton certified by OEKO-TEX® – hypoallergenic, breathable, and ultra-soft.

Q: How long does customization take?
A: Each sweater is handcrafted with care. Production takes 3-5 business days before shipping.

📦 Orders & Delivery

Q: What’s your shipping policy?
A: We ship worldwide! Standard delivery takes 5-10 business days. Need it faster? Choose express shipping at checkout.

Q: Can I track my order?
A: Yes! You’ll receive a tracking link via email once your sweater is on its way.

Q: What if I need to change/cancel my order?
A: Contact us at info@belong2u.com within 12 hours of ordering – we’ll do our best!

🔄 Returns & Care

Q: What’s your return policy?
A: Due to the personalized nature of our products, we accept returns only for defective items. Contact us within 7 days of delivery.

Q: How do I wash the sweater?
A: Hand wash in cold water or machine wash on gentle cycle. Lay flat to dry – this keeps the embroidery vibrant!

💌 Still Need Help?

We’re real humans who adore babies (and their parents!). Email us anytime at info@belong2u.com – no question is too small!