Refund policy
BELONG2U Refund Policy – Stitched with Care, Backed by Integrity
Last Updated: [01.26.2024]
At BELONG2U, every personalized sweater is crafted with love and precision. While we aim for perfection, we understand that sometimes things may not go as planned. Here’s our commitment to fair and compassionate solutions:
❤️ Our Promise to You
Every embroidered sweater undergoes triple quality checks before shipping.
Items are packaged in crush-proof materials for safe delivery.
Free remakes offered for verified quality issues.
🔄 Eligible for Refunds
We accept refund requests (with proof provided within 7 days of delivery) for:
🔸 Defective Items: Loose threads, color bleeding, or significant sizing errors (photos/video required).
🔸 Shipping Damage: Visible package damage (requires carrier-approved documentation).
🔸 Our Errors: Incorrect name spelling/design mismatch vs. your submitted customization.
🚫 Non-Refundable Scenarios
Due to the bespoke nature of our products, we cannot accept returns for:
▫️ Customer-provided spelling/design errors.
▫️ Size mismatches due to baby’s growth.
▫️ Color variations from screen displays.
▫️ Change of mind.
📦 Return Process
Email Us at info@belong2u.com within 24 hours of delivery with your order number + issue description.
Await a Return Authorization Code – unauthorized returns will not be processed.
Ship the item back to [Insert Return Address] using tracked mail.
We’ll inspect and notify you of results within 5 business days.
⏳ Refund Methods & Timing
✅ Approved Claims:
Refund to original payment method: 3-10 business days (varies by bank).
Option to convert refund to [Store Credit] (receive +10% bonus as gratitude).
❌ Denied Claims:
Qualify for a free remake if valid proof is provided.
🌍 International Orders
Return shipping and import duties are the customer’s responsibility.
We recommend opting for a free remake (we cover reshipping) to avoid delays/costs.
💡 Compassionate Solutions
Even if ineligible for a refund, we’ll gladly offer:
✨ Free Minor Repairs: For issues like loose threads (return not required).
✨ Emergency Replacement: Expedited shipping for urgent occasions (e.g., missed birthdays).
Policy Highlights:
Clarity: Straightforward eligibility criteria to minimize disputes.
Brand Warmth: Emphasis on remakes/store credit over strict refunds.
Global-Friendly: Solutions tailored for cross-border customers.
Need clarification? Contact us at info@belong2u.com – we’re here to help!